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Open dewa39 Privacy Policy for Your Data

Your account data, wallet records and mobile browsing choices are explained in one place.

Account detailsWallet recordsMobile browser dataPrivacy requests
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dewa39 Open dewa39 Privacy Policy for Your Data
REQUEST HELP

Contact Us About a Privacy Request

A clear contact path helps when you need a copy, correction or explanation of account data.

Account data Ask for access to the account details connected with your phone verification. Include your linked number and a short description so we can match the request without asking for your wallet PIN.
Wallet records For DANA, OVO, GoPay, QRIS or bank transfer records, send the transaction reference and date through the account support path. We use those details to locate status data without exposing unrelated account activity.
Correction route If your contact detail or device record is inaccurate, request a correction through our privacy contact. We may ask for account verification before changing data, and any action depends on local law.
DATA CONTROL

Switch On Clear Controls for Stored Data

We explain each privacy control in practical terms so you can understand what happens after an account step.

Collected account data

We may receive your phone number, verification result, account settings and support messages. These details help us identify your account and respond to a privacy request without relying on a public profile.

Payment references

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference can be stored with its status. We use the reference to connect payment activity to the correct account record.

Cookies and devices

Our cookies and technical logs can record a session setting, browser type or sign-in event. On mobile browser and desktop, these signals help us maintain account access and investigate unusual activity.

Account protection

Phone verification and sign-in checks help separate your account from another device. We do not ask you to place a wallet PIN in a support message or a Privacy Policy request.

Retention period

We retain account, support and payment-reference data for the period needed for its stated purpose or a legal requirement. When that period ends, the record is removed or handled as law requires.

Change or deletion

You can contact us to ask what data we hold, correct an error or request deletion. We first verify the account connection, then assess the request under local law before responding.

Browse Answers About dewa39 Privacy Policy

These Privacy Policy answers address the searches we expect before you open an account. They cover phone verification, payment references, cookies, device access and requests for account data, while keeping the process tied to the contact path shown inside your account.

The dewa39 Privacy Policy covers account details, phone verification, payment references, device logs, cookies, support messages, retention and requests to access, correct or delete data.

We use your phone number to complete account verification, connect sign-in activity to the correct account and respond to account-data requests. We do not need your wallet PIN for this process.

Yes. It covers reference numbers and status data connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity when those records are matched to your account.

When you sign in through a mobile browser or desktop, we may record technical details such as browser type, session events and device signals used to maintain access or check unusual activity.

Use the privacy contact or account support path shown after login. State that you want access to your account data and include the linked phone number so we can verify the request.

You can request a correction or deletion through our privacy contact. We verify the account connection first, then assess the request against retention duties and local law.

We keep payment references, account details and support messages for the period needed for their stated purpose or a legal requirement. The applicable handling depends on local law.

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